Grievance Redressal Process
At MaxPro Capital Advisory, we understand that exceptional investor service is crucial for our sustained business growth. To ensure that our investors receive outstanding service across all touchpoints, we have established a structured grievance redressal framework. Prompt and efficient handling of investor queries and complaints is essential for maintaining and enhancing our relationships, particularly as we operate under a Direct-to-Investor
model in complaint/query handling. This policy outlines our approach to addressing grievances and includes a review mechanism to prevent similar issues in the future.
Principles:
1. Fair Treatment: Investors will be treated fairly at all times.
2. Timely and Courteous Handling: Complaints and queries raised by investors will be addressed with courtesy and in a timely manner.
3. Efficient and Fair Resolution: Queries and complaints will be handled efficiently and fairly.
Our research analysts and employees are committed to working in good faith and without prejudice, prioritizing the interests of our investors.
Grievance Redressal Mechanism:
| Details of designation | Contact Person Name | Address where the physical address location | Contact No | Email-Id | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Ramprasad Omprakash Mundada | Dhoki Road, near Chh Shivaji Maharaj Chowk, kalamb, Osmanabad, 413507 | 94239 76279 | Mundada79@gmail.com | 09:00 AM to 06:00 PM |
| Head of Customer Care | Ramprasad Omprakash Mundada | Dhoki Road, near Chh Shivaji Maharaj Chowk, kalamb, Osmanabad, 413507 | 94239 76279 | Mundada79@gmail.com | 09:00 AM to 06:00 PM |
| Compliance Officer | Ramprasad Omprakash Mundada | Dhoki Road, near Chh Shivaji Maharaj Chowk, kalamb, Osmanabad, 413507 | 94239 76279 | Mundada79@gmail.com | 09:00 AM to 06:00 PM |
| CEO | Ramprasad Omprakash Mundada | Dhoki Road, near Chh Shivaji Maharaj Chowk, kalamb, Osmanabad, 413507 | 94239 76279 | Mundada79@gmail.com | 09:00 AM to 06:00 PM |
| Principal Officer | Ramprasad Omprakash Mundada | Dhoki Road, near Chh Shivaji Maharaj Chowk, kalamb, Osmanabad, 413507 | 94239 76279 | Mundada79@gmail.com | 09:00 AM to 06:00 PM |
If an investor experiences a deficiency in service, such as inadequate explanations, clarifications, or unsatisfactory delivery standards, they are encouraged to raise a grievance. This may be due to a lack of facilities or an unsatisfactory attitude from staff. Investors can
seek clarification or submit a complaint using the following methods:
1. Email: Send an email with your query or complaint to mundada79@gmail.com.
2. Phone: Call +91 9011325624 to speak directly with a Compliance Officer.
3. Postal Mail: Write a letter with your query or complaint and send it to: Kallam, Latur,
Maharashtra, 413507, India
If an investor has a grievance or complaint, they should first approach the concerned research analyst and ensure that the issue is resolved within 07 days. Should the complaint not be satisfactorily addressed, the investor has the option to escalate the matter by lodging a complaint with the Securities and Exchange Board of India (SEBI) via the SEBI Complaints Redress System (SCORES) portal: SCORES Portal. SCORES is a centralized, web-based system designed for the redressal of complaints. It allows investors to track the status of their complaints and ensures that SEBI takes up these
issues with the relevant intermediary for timely resolution.
For physical complaints, investors may send their grievances to:
Office of Investor Assistance and Education
Securities and Exchange Board of India (SEBI)
SEBI Bhavan, Plot No. C4-A, ‘G’ Block
Bandra-Kurla Complex
Bandra (E), Mumbai – 400 051
Thanks and Regards :
RAMPRASAD OMPRAKASH MUNDADA